If you have Wake-on-LAN enabled, you can use that to wake up the computer. Solution: If the computer is in sleep mode, press the power button to wake up the computer. Computer could have been manually put to sleep. If the setting is not turned off, the computer will go to sleep automatically. Possible Causes: Typically, most computers are set to "Sleep after x minutes/hours". Step 2: Check to see if the computer is in Sleep mode Solution: Manually power on the computer by pressing the power button located on the computer. Possible Causes: Computer is manually shut down, power loss due to an outage or battery drain Step 1: Check to see if the computer is powered on While the computer is offline, you will not be able to connect, and running the diagnostic tool will result in the same error message. When attempting to connect to the computer, you'll get the error message: Cannot Connect, Please make sure network is available and Splashtop Streamer is running If the remote computer is offline, the computer icon next to the device will be greyed out. How do I know if my remote computer is offline? Step 5: Ensure that the Streamer is logged in under the Status tab.Step 4: Make sure that the Streamer application is running.Step 3: Check to see if the computer has network connection. Step 2: Check to see if the computer is in Sleep mode.Step 1: Check to see if the computer is powered on.How do I know if my remote computer is offline?.This article serves to outline the various reasons why a remote computer will show as offline and the steps needed in order to change the status to online.Įach of the following steps will need to be checked physically by someone at the remote computer, unless you have another remote access application.
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